Welcome to Karen C Henderson. This return policy applies to all washing machine products sold on this website.

Placing an order indicates that you have read and agree to this return policy.

I. Return Request Period

Customers may request a return within 30 calendar days of receiving the goods. Requests submitted after this period will not be accepted.

II. Return Conditions

A return request must meet the following conditions:

The product is in its original purchase condition and has not been severely used or damaged.

Packaging, accessories, instructions, and gifts are complete.

A valid order number or proof of purchase is provided.

There is no human-caused damage, modification, or improper use.

III. Return Process

Customers must first contact official customer service to submit a return request. The product can only be returned after approval.

Unauthorized returns may not be accepted or refunded.

IV. Return Address

All returns must be sent to the following address:

2891 Mount Zion Church Rd, Red Springs, NC, 28377

Please ensure that you use a trackable shipping method and properly pack the product. V. Refund Policy

After the return is approved, the refund will be processed according to the following procedure:

Review within 1-2 business days after the goods are signed for and inspected.

Refund processing will be completed within 3 business days after approval.

The refund will be returned to the original payment account.

VI. Clearance Sale

Due to business restructuring and inventory optimization, this website is currently conducting a limited-time clearance sale:

Some washing machine products are sold at discounted prices.

Limited stock, while supplies last.

Clearance items are still eligible for normal return and after-sales service policies (subject to certain conditions).

VII. Situations Where Returns Are Not Supported

Returns or refunds may not be possible in the following situations:

Return period exceeding 30 days

Damage caused by human error or improper use

Missing accessories or incomplete packaging

Unauthorized return of goods